At Snowfinch AI, we're committed to protecting your privacy and ensuring the security of your personal information. This policy outlines what data we collect, why we collect it, how it's handled, and your rights regarding your information. We never sell your data.
When you sign up for Snowfinch AI, we ask for identifying information such as your name, email address, and potentially a school or institution name. This allows us to personalize your account and send you essential product updates. We may occasionally send optional surveys to improve our services. With your consent, we'll send you our newsletter and other updates.
For paid Snowfinch AI services, we'll request payment information and a billing address. Credit card details are submitted directly to our payment processor and don't touch Snowfinch AI servers. We store transaction records, including the last 4 digits of the credit card number, for account history, invoicing, and billing support. We keep your billing address for charging, tax calculation, invoicing, and fraud detection.
We store the content you upload, receive, or maintain in your Snowfinch AI account. This includes lesson plans, worksheets, exercises, exams, and student performance data. We retain this content as long as your account is active. If you delete your account, we'll remove the content within 60 days.
We use CAPTCHA services to protect against automated attacks and spam. This service evaluates various information (e.g., IP address, time on site, mouse movements) to detect if the activity is from a bot or human.
We keep records of your correspondence with us, including email addresses and survey responses, to maintain a history of past communications and improve our services.
We use third-party service providers to help us provide and improve our services. These include:
We carefully select these third-party service providers and enter into data processing agreements with them to ensure they handle your data in compliance with applicable privacy laws.
We specifically use Google Cloud Platform for our cloud infrastructure and Loops for our email and newsletter services. These services have their own respective privacy policies, and we share information with them as necessary to provide our services. We encourage you to review their privacy policies for more information on how they handle your data.
We partner with Microsoft Clarity to capture how you use and interact with our service through behavioral metrics, heatmaps, and session replay. The Snowfinch AI application usage data is captured using first and third-party cookies and other tracking technologies to optimize site performance. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
You have the right to:
To exercise these rights, please contact us at [email protected].
We encrypt all data in transit via SSL/TLS. Our database backups are also encrypted. We implement strong security measures to protect your data at rest, including encryption of sensitive fields.
We retain your information for as long as necessary to provide our services and comply with legal obligations. If you delete your account, your data will become inaccessible immediately and will be purged from our systems within 60 days.
Snowfinch AI is based in Zurich,Switzerland, and our primary data infrastructure is located in Zurich,Switzerland. By using our services, you consent to the transfer and processing of your data in these locations.
We may update this policy to reflect changes in regulations, our practices, or our use of third-party services. Significant changes will be notified to users who have opted in to policy update notifications.
For any questions, comments, or concerns about this privacy policy, your data, or your rights, please contact us at [email protected].
Last updated: 13 September 2024